Terms and Conditions

Introduction to the User Agreement:

Please read the terms and conditions carefully before placing an order on our website. If there is a difference between the text in Arabic and the text in English, the text in Arabic is considered the prevailing text. Your use of this site or your ordering from it is your agreement to the terms and conditions mentioned below, including the section Privacy Policy relating to the personal information you provide to us. Toko Store is not obligated to provide prior notice for amendments to the terms and conditions, so we hope that you review them periodically to be informed of any amendment. If any amendment is made to these terms and conditions, the amendments will apply to all orders placed and confirmed after the amendment is made. As for requests that were confirmed before the amendment was made, they will not be included in the new amendments. Your continued use of the Site after such modification constitutes your express acceptance thereof. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders and requests whenever we deem it necessary in our sole discretion. Persons who are unable to legally represent themselves in accordance with the system of the Kingdom of Saudi Arabia are not permitted to use the site. If you are a minor (under 18 years of age), you may only use the website under the supervision of a parent or legal guardian, provided that he or she agrees to the terms and conditions. You agree to accept and bear responsibility for all transactions that occur under your account and password. If you do not agree to any of these terms, you must not use or access this site.

Product Description:


Toko Store attempts to provide accurate descriptions of products on the Website. Toko Store does not, however, guarantee that descriptions are accurate, complete or error-free. The consumer can find the value of each product by browsing the store.


Article One - Introduction and Definitions:

The above preamble is considered an integral part of this agreement. Below you will find the meanings and definitions of the main phrases used in this agreement:

1- The store. This definition includes all forms of a store on the Internet, whether it is an electronic application or a website on the Internet.

2- The consumer) is the person who deals in e-commerce with a desire to obtain the products or services provided by the store through its electronic platform.

3- The Agreement) This phrase means the terms and conditions of this agreement, which govern and regulate the relationship between the parties to this agreement

Article Two - Consumer Legal Capacity:

1- The consumer acknowledges that he has the legal capacity to deal with the store, or that he is at least eighteen years old.

2- The consumer agrees that if he violates this article, he will bear the consequences of this violation before others.

Article Three - Nature of Obligation:

1- The store’s commitment to consumers is to provide (the service or product).

2- The store may provide other services, such as after-sales services or other related services, due to the nature and type of (service or product) required by the consumer.

Article Four - Usage Controls:

1- The consumer is obligated to use the store’s electronic platform in accordance with public morals and the regulations in force in the Kingdom of Saudi Arabia.

2- When purchasing a service or product from this store, the consumer is obligated not to use this service or product in a manner that violates public morals and the regulations in force in the Kingdom of Saudi Arabia.



Article Five - Accounts and Registration Obligations:

Once you apply to join this store as a user, you are obligated to disclose specific information and choose a user name and secret password - or to register through the private number to use when accessing the store’s services. You have thus agreed to:

1- You are responsible for maintaining the confidentiality of your account information and the confidentiality of the password, and you agree to notify this store immediately of any unauthorized use of your account information with the store or any other breach of your confidential information.

2- The store will not, under any circumstances, be responsible for any loss that may befall you directly or indirectly, morally or financially, as a result of you revealing your consumer name information or your login password, or in the event of misuse of the store.

3- You are committed to using your account or membership in the store yourself, as you are fully responsible for it, and if someone else uses it, this means that you have authorized him to use the store in your name and for your account.

4- When using the store, you commit to using it with all seriousness and credibility

5- You are committed to disclosing true, correct, updated, complete and legal information about yourself as required during registration with the store and you are committed to updating your data if it changes in reality or if there is a need to do so.

6- Our store is committed to treating your personal information and contact addresses with complete confidentiality

7- If it becomes clear to the store that you have disclosed information that is not true, incorrect, not current, incomplete, illegal, or in violation of what is stated in the User Agreement, the store has the right to stop, freeze, or cancel your membership, store, or account on the platform, without Causing damage to the store’s other rights and its legitimate means of recovering its rights and protecting other consumers.

8- In the event of non-compliance with any of the above, the store’s management has the right to suspend and cancel your membership or block you from accessing the store’s services again.

9- Agree to receive messages of offers and discounts via e-mail, text messages, or other social media services.

Article Six - Electronic communications and official means of communication:1- The parties to this agreement agree that communication takes place via the email registered on the platform or other means of communication.

2- The consumer agrees that all agreements, advertisements, data and other communications that are provided to him electronically stand in place of their written counterparts, and are a stand-alone argument, in meeting legal and legitimate needs.

3- The consumer agrees to the possibility of communicating with him and informing him of any provisions pertaining to this agreement or relating to dealing with him in the event that the store management broadcasts general messages to all consumers or to specific users of the store.

Article Seven - Amendments to the User Agreement and Fees:

1- In the event that any article or clause contained in this agreement is cancelled, or if there is any material contained or any clause contained in this agreement that is no longer effective, such an order does not negate the validity of the remaining articles, clauses, rules and provisions contained in this agreement and they remain in effect until Another notice from store management.

2- This agreement - which is amended from time to time as necessary - constitutes the mechanism of work, understanding and agreement between (the consumer) and (the store).

3- The store may impose fees on some consumers, depending on the offers, products or services that are requested or the fees or taxes imposed by the state on the nature of the product or service.

4- The store reserves the right to add, increase, reduce or deduct any fees or expenses in accordance with the articles, terms and provisions of the User Agreement, to any of the consumers, regardless of the reason for their registration.

5- The customer has the right to cancel his purchase order by contacting customer service, provided that the order has not been shipped or that the product has been pre-ordered.

Article Eight - Ordering, payment and checkout services in the store:

1- The store, through its partners, provides a payment system in the store. It can be done entirely online through the payment options available on the store or through any payment method provided by the store from time to time.

2- The store is obligated to determine the price of the service or product that it displays in its store according to the value it deems appropriate.


3- The store is obligated to provide invoices for all amounts that arise in its store, and is obligated to give the consumer an invoice for his purchase of a service or product, detailing the value of the product, the delivery cost, shipping fees, taxes, discounts, taxable amounts, and the total value of the invoice, including what was mentioned.

Article Nine - Intellectual Property:

1- The intellectual property rights of the store are fully owned by the store, whether they owned it before or after the establishment of this electronic platform.

2- The consumer respects the intellectual property rights of the store, which include the name of the store itself, and the words, logos, and other symbols of the store or displayed on it, as every right that follows the name of the store is owned by the store’s complete intellectual property rights.

Article 10 - Store Responsibility:

1-The store is committed to conducting its commercial work through this electronic platform in a regular manner and in accordance with the regulations in force in the Kingdom of Saudi Arabia, and in accordance with the provisions of this agreement.

2- The store does not bear any claims arising from errors or negligence, whether resulting directly, indirectly, accidentally, through the consumer, or through a third party such as shipping companies.

3- Toko Store is committed to ensuring that (the products or services) are sound, legitimate, and authorized in accordance with the laws and regulations of the Kingdom of Saudi Arabia, and are used for legitimate purposes.

Article Eleven - Restricting Entry or Membership:

1- The store may suspend or cancel the consumer’s membership or restrict the consumer’s access to the platform’s services at any time, without warning and for any reason, and without specifying if he provides incorrect information that may result in damage that may cause financial losses to the store and be reflected on consumers.

2- The consumer can cancel his account within the store.

Article Twelve - Applicable law or regulation:

This User Agreement is governed and formulated in accordance with the applicable laws, regulations and legislation in force in the Kingdom of Saudi Arabia, and is completely and completely subject to the regulations in force with the authorities in the Kingdom of Saudi Arabia.