1- A return or exchange can be requested for immediate delivery orders only, not including (pre-order)
Within one day from the date of receipt, by contacting us via
WhatsApp 966596671237
2- Mention the order number and products in one message
3- The product and packaging must be in the original condition
4- The customer bears all shipping costs, if any
There is an error from the store. The store will bear all shipping costs
5- Shipping cost for the exchange process (70 riyals)
The product to be replaced will be shipped through one of SMSA's branches
6- The shipping cost for the return process is (35 riyals) and the amount will be deducted
of the product value and transfer the amount to your bank account after returning
Shipment to our warehouse within 5-7 days
